Shipping
New!
Orders can now also be received in person – in 46/48 Stabu Street, Riga. This goes as follows:
- Complete your purchase on the Internet.
- Wait for the SMS with confirmation that the order is ready.
- Go to the shop on 46/48 Stabu Stree (big windows labeled “Nosverts”) and receive your package!
*You can receive your package on Monday, Wednesday, Friday from 10.00 until 19.00 after the confirmation.
WE SHIP WORLDWIDE!
Shipping costs will be shown before payment of the order.
Within Latvia, we recommend using OMNIVA parcel service, but outside Latvia – Latvian postal service (Latvijas Pasts) which allows you to track shipments.
Orders are generally processed and shipped within 1-5 business days (Monday-Friday). Once your package has been shipped you will receive a confirmation email with your tracking information. If you for some reason put in an incorrect or wrong address please contact customer service as soon as possible, prior to receiving our confirmation email. Once the package has been shipped it is not our responsibility.
We carefully package our products in packages or tubes to ensure that the shipment reaches you in perfect condition.
Delivery time*:
Baltic States: 2-7 working days (sending via Omniva parcel terminal/ Latvian postal service)
European Union countries: 7-18 working days (sending via Latvian postal service)
outside the European Union: 2-4 working weeks (sending via Latvian postal service)
*The following guidelines and deadlines are approximate and cannot be considered a guarantee at the specified time.
Please, follow orders to be delivered in the Baltic States by entering the tracking number here.
Please, follow orders to be delivered outside the Baltic States by entering the tracking number here.
Returns
We offer customers to return purchased products for an Exchange, Store Credit or Refund.
We will allocate Store Credit, Refund or Exchange the products within 14 days of receipt, provided that the product is still in perfect condition, unworn and with all tags attached.
Quality of all the items are controlled and checked for any faults before they are dispatched to customers.
Returned goods must be unworn, unwashed, free of stains and odour, in their original packaging and containing all tags, or will otherwise not be accepted. All orders are sent in sturdy shipping packaging, which can be re-used for returns.
If you wish to return the product for a Refund or Store credit, we will return the money paid for the products, when we conclude that all the necessary factors are in place.
If you wish to Exchange the product, please send it back to us with the hygienic sticker and the tags intact. Return shipping from the client is not paid by Thatday, but the exchanged product shipping to the client is covered by Thatday.
Once the returned product is received by THATDAY, the return will be processed for an Exchange, Store Credit or Refund as per your request within 30 days.
