Orders can now also be received in person – in 46/48 Stabu Street, Riga. This goes as follows:
*You can receive your packag on working days from 10.00 until 19.00 after the confirmation.
WE SHIP WORLDWIDE!
Shipping costs will be shown before payment of the order.
Within Latvia, we recommend using OMNIVA parcel service, but outside Latvia - Latvian postal service (Latvijas Pasts) which allows you to track shipments.
Orders are generally processed and shipped within 1-5 business days (Monday-Friday). Once your package has been shipped you will receive a confirmation email with your tracking information. If you for some reason put in an incorrect or wrong address please contact customer service as soon as possible, prior to receiving our confirmation email. Once the package has been shipped it is not our responsibility.
We carefully package our products in packages or tubes to ensure that the shipment reaches you in perfect condition.
Baltic States: 2-7 working days (sending via Omniva parcel terminal/ Latvian postal service)
European Union countries: 7-18 working days (sending via Latvian postal service)
outside the European Union: 2-4 working weeks (sending via Latvian postal service)
*The following guidelines and deadlines are approximate and cannot be considered a guarantee at the specified time.
Please, follow orders to be delivered in the Baltic States by entering the tracking number here.
Please, follow orders to be delivered outside the Baltic States by entering the tracking number here.
We offer customers to return purchased products for an Exchange, Store Credit or Refund.
We will allocate Store Credit, Refund or Exchange the products within 14 days of receipt, provided that the product is still in perfect condition, unworn and with all tags attached.
Quality of all the items are controlled and checked for any faults before they are dispatched to customers.
Returned goods must be unworn, unwashed, free of stains and odor, in their original packaging and containing all tags, or will otherwise not be accepted. All orders are sent in sturdy shipping packaging, which can be re-used for returns.
If you are returning your products for a refund, Exchange or Store Credit, we will deduct a return shipping charge from your refund to cover the cost of return shipping.
Please note that you must retain the receipt of the return shipment until the product is received and refunded by THATDAY. Once the returned product is received by THATDAY, the return will be processed for an Exchange, Store Credit or Refund as per your request within 30 days.